Privacy policy
PRIVACY POLICY
Last updated: July 2, 2026
At NIX, we take your privacy very seriously. This privacy policy applies to personal data collected through our website, NIX USA, and your direct customer support interactions with us.
1. Personal Data We Collect
When you visit or make a purchase from our store, we collect certain personal data necessary to fulfill your orders and improve your experience, including:
Contact Information: Name, shipping address, billing address, phone number.
Order History: Details of the products you purchased and transaction records.
Device and Tracking Information: IP address, browser type, cookies, and pixel tracking data (such as Facebook or TikTok pixels) to help secure our store, prevent fraud, and optimize our advertising.
2. How We Share Your Personal Data
We only share your personal data with trusted third-party service providers to help us operate our business and serve you, such as:
E-commerce Platform: Shopify (which hosts our online store).
Payment Processors: Our authorized gateway partners (e.g., Tap Payments) to process payments securely.
Delivery and Logistics: Carrier and warehousing partners to ship your orders to the United States.
3. Marketing Communications and Opting Out
We may use your data to send you automated updates, exclusive offers, or new product launches via email or SMS. You have the absolute right to opt-out of marketing at any time by:
Clicking the 'unsubscribe' link in any marketing email.
Replying 'STOP' to any marketing SMS messages.
Please note that even if you opt out of marketing, we will still send you essential transactional updates (such as order confirmations and shipping tracking numbers).
4. Children's Privacy (COPPA Compliance)
Our website and products are intended solely for adult consumers and are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13 in strict accordance with the U.S. Children's Online Privacy Protection Act (COPPA). If we discover that a child under 13 has provided us with personal data, we will take immediate steps to delete it from our servers.
5. U.S. State Privacy Rights (Including California CCPA/CPRA)
If you are a resident of California, Virginia, Texas, Colorado, or other U.S. states with active privacy regulations, you are granted specific statutory rights regarding your personal data:
Right to Know and Access: You can request details about the categories of personal data we collect, use, and share.
Right to Delete: You can request the permanent deletion of the personal data we hold about you, subject to legal exceptions (such as fulfilling active orders or tax record compliance).
Right to Correct: You can request corrections to inaccurate personal data.
Do Not Sell or Share My Personal Information: We do not sell your personal data to third parties for monetary compensation. However, like most online brands, we utilize cookie and pixel identifiers for cross-context behavioral advertising. You can control or opt out of this sharing through your browser settings or privacy extensions.
We will strictly not discriminate against you for exercising any of these consumer privacy rights.
6. Keeping Your Personal Data Secure
We implement industry-standard technical and organizational security practices to ensure your personal data is protected against unauthorized access, loss, or alteration. All payments are processed through secure, PCI-DSS compliant financial providers.
7. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, operational needs, or state and federal legal requirements. Any updates will be displayed on this page with a revised "Last updated" date.
8. How to Exercise Your Rights and Contact Us
If you have any questions about this privacy policy, how we handle your data, or if you wish to exercise any of your statutory consumer rights, please reach out to our team exclusively via the live chat widget available at the bottom right corner of our store.