Shipping policy
SHIPPING POLICY
Last updated: July 2, 2026
At NIX, we strive to deliver your products as quickly and efficiently as possible.
PROCESSING TIME
All orders are processed within 1-2 business days. Orders are not processed, shipped, or delivered on weekends or federal holidays. If we are experiencing a high volume of orders, domestic shipments may be slightly delayed by a few days. Any stated delivery windows are estimates only and not legally binding guarantees.
SHIPPING RATES & DELIVERY ESTIMATES
We offer fast premium shipping directly to the United States. To optimize delivery times and maintain product availability, orders are dispatched directly from our international fulfillment centers and partner fulfillment networks. Estimated delivery time is between 5 to 8 business days once the order has been dispatched. Shipping charges for your order will be calculated and displayed at checkout.
TRACKING & TRANSFER OF RISK (PORCH PIRACY PROTECTION)
You will receive a shipment confirmation email once your order has shipped containing your carrier tracking number(s). In strict accordance with U.S. commercial shipping standards and state trade codes, the ownership and legal risk of loss, damage, or theft pass completely to you as the consumer the exact moment the carrier marks the package as "Delivered" to the shipping address provided. NIX is strictly not responsible for stolen packages or porch piracy post-delivery.
CUSTOMS, DUTIES, & DOMESTIC TAXES
Any applicable state, county, or local sales taxes levied by U.S. governmental authorities in relation to your ordered products shall be calculated at checkout. For items dispatched from our international networks, NIX handles standard customs clearance prerequisites; however, any unexpected local duties, import assessments, or local handling fees imposed post-dispatch are the sole responsibility of the customer.
RETURNS SHIPPING
For complete information on returning products, please see our Return and Refund Policy.
You are fully responsible for paying your own return shipping costs (unless the item arrived faulty, defective, or incorrect).
Original shipping costs paid during checkout are strictly non-refundable.
You must initiate your claim and receive explicit authorization through our customer support before sending any items back. Unsolicited returns will be rejected and discarded.
CONTACT US & INQUIRIES
If you have any questions about shipping, delivery, or your order status, please contact us exclusively via our automated digital channels:
Customer Support: Available 24/7 via the live chat widget located at the bottom right corner of our store.
We filter and log all inquiries instantly through our automated system to provide you with the fastest possible digital updates and records.
CHANGES TO THIS POLICY
We reserve the right to update or change this shipping policy at any time to comply with standard carrier regulations and state laws. Any changes will be posted on this page with an updated revision date.